{"id":81371,"date":"2025-08-22T09:06:29","date_gmt":"2025-08-22T09:06:29","guid":{"rendered":"https:\/\/hotelmadara.com\/?page_id=81371"},"modified":"2026-10-20T14:27:56","modified_gmt":"2026-10-20T14:27:56","slug":"termeni-si-conditii-generale","status":"publish","type":"page","link":"https:\/\/hotelmadara.com\/ro\/termeni-si-conditii-generale\/","title":{"rendered":"Termeni \u0219i condi\u021bii generale\u00a0"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"81371\" class=\"elementor elementor-81371 elementor-79522\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-356b2e3a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"356b2e3a\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\" elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-16d50993\" data-fullscreen-column-settings=\"{&quot;fullscreen&quot;:&quot;&quot;}\" data-id=\"16d50993\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-404880e4 elementor-widget elementor-widget-heading\" data-id=\"404880e4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.6.1 - 23-03-2022 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Termeni \u0219i condi\u021bii generale<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-418493c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"418493c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\" elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9253e3f\" data-fullscreen-column-settings=\"{&quot;fullscreen&quot;:&quot;&quot;}\" data-id=\"9253e3f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-48ccbb4 elementor-widget elementor-widget-text-editor\" data-id=\"48ccbb4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.6.1 - 23-03-2022 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#818a91;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#818a91;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<div>Termeni \u0219i condi\u021bii generale \u2013 Hotel Madara Park<\/div><div>\u00a0<\/div><div>Prezentele Termeni \u0219i Condi\u021bii generale reglementeaz\u0103 rela\u021biile dintre Hotelul Madara Park \u0219i oaspe\u021bii s\u0103i \u00een leg\u0103tur\u0103 cu serviciile furnizate.<\/div><div>\u00a0<\/div><div>Ace\u0219ti Termeni \u0219i Condi\u021bii generale se aplic\u0103 tuturor rezerv\u0103rilor efectuate de un client la Hotelul Madara Park, administrat de \u201eMadara NF\u201d SRL, CUI 103762811, cod TVA BG103762811, cu sediul social: Varna, sta\u021biunea Nisipurile de Aur, Hotel Madara, realizate prin site-ul www.hotelmadara.com. Prin efectuarea unei rezerv\u0103ri la Hotelul Madara Park, prezentele condi\u021bii constituie un contract de servicii hoteliere \u00een sensul Legii comer\u021bului \u0219i al Legii obliga\u021biilor \u0219i contractelor, \u00eencheiat \u00eentre \u201eMadara NF\u201d SRL \u0219i CLIENT. Legea turismului se aplic\u0103 corespunz\u0103tor cu dispozi\u021biile relevante.<\/div><div>\u00a0<\/div><div>\u2e3b<\/div><div>\u00a0<\/div><div>1. REZERVARE<\/div><div>\u00a0<\/div><div>1.1. La efectuarea unei rezerv\u0103ri, clientul trebuie s\u0103 completeze anumite date \u00een sistemul electronic de rezerv\u0103ri. Oaspetele are obliga\u021bia s\u0103 introduc\u0103 date corecte \u0219i complete pentru toate persoanele incluse \u00een rezervare, inclusiv numele complete ale tuturor oaspe\u021bilor \u0219i v\u00e2rsta exact\u0103 a copiilor la data sosirii. Copiii sunt considera\u021bi persoane cu v\u00e2rsta sub 12 ani la data caz\u0103rii. Persoanele cu v\u00e2rsta de 12 ani sau mai mult sunt considerate \u0219i taxate ca adul\u021bi. \u00cen caz de neconcordan\u021be sau date incorecte, Hotelul \u00ee\u0219i rezerv\u0103 dreptul de a percepe taxe suplimentare la check-in, conform listei de pre\u021buri \u00een vigoare. Rezerv\u0103rile pot necesita informa\u021bii suplimentare despre turist \u0219i serviciile selectate. Toate datele cu caracter personal introduse sunt utilizate exclusiv pentru executarea rezerv\u0103rii.<\/div><div>\u00a0<\/div><div>Dup\u0103 completarea informa\u021biilor necesare (date personale, perioada sejurului, tipul de cazare, num\u0103r de oaspe\u021bi), sistemul de rezerv\u0103ri genereaz\u0103 detaliile rezerv\u0103rii, inclusiv regimul de mas\u0103 \u0219i posibilitatea de a ad\u0103uga comentarii privind cerin\u021be speciale. Aceste cerin\u021be pot fi men\u021bionate \u00een c\u00e2mpul \u201eComentarii\u201d \u0219i vor fi respectate de hotelier \u00een m\u0103sura posibilului.<\/div><div>\u00a0<\/div><div>O rezervare este considerat\u0103 finalizat\u0103 dup\u0103 ap\u0103sarea butonului \u201eRezerv\u0103\u201d \u0219i primirea unei confirm\u0103ri din partea sistemului, care atest\u0103 \u00eenregistrarea rezerv\u0103rii sub un num\u0103r unic. \u00cen caz de rezervare reu\u0219it\u0103, sistemul genereaz\u0103 automat o confirmare ce poate fi desc\u0103rcat\u0103, \u00eempreun\u0103 cu informa\u021biile obligatorii prev\u0103zute de Legea turismului.<\/div><div>\u00a0<\/div><div>2. PLATA<\/div><div>\u00a0<\/div><div>2.1. O rezervare procesat\u0103 poate fi achitat\u0103 prin una dintre metodele oferite de sistemul de rezerv\u0103ri. V\u0103 rug\u0103m s\u0103 re\u021bine\u021bi c\u0103 unitatea de cazare poate modifica metodele de plat\u0103 disponibile \u00een formularul de rezervare online.<\/div><div>\u2022Card bancar: Clientul poate pl\u0103ti contravaloarea primei nop\u021bi de cazare sau orice alt\u0103 sum\u0103 specificat\u0103 de unitatea de cazare \u00een Quendoo Booking Engine. Plata se face printr-o fereastr\u0103 securizat\u0103 a sistemului de pl\u0103\u021bi. Dac\u0103 plata este par\u021bial\u0103, diferen\u021ba se achit\u0103 la sosire.<\/div><div>\u2022Card de credit (garan\u021bie): Se introduc datele cardului de credit \u00een c\u00e2mpurile corespunz\u0103toare ale formularului de rezervare. Acestea sunt transmise securizat c\u0103tre \u201eMadara NF\u201d SRL pentru garantarea rezerv\u0103rii. Hotelul poate re\u021bine sau bloca suma echivalent\u0103 valorii rezerv\u0103rii. Dac\u0103 tranzac\u021bia nu poate fi efectuat\u0103, rezervarea poate fi anulat\u0103. Asigura\u021bi-v\u0103 c\u0103 cardul este valabil \u0219i are fonduri suficiente.<\/div><div>\u2022Transfer bancar: 100% din serviciile rezervate trebuie achitate \u00een avans. Suma este specificat\u0103 \u00een timpul rezerv\u0103rii \u0219i trebuie pl\u0103tit\u0103 \u00een termen de 3 zile.<\/div><div>\u2022Plat\u0103 numerar: Clientul poate pl\u0103ti \u00een numerar la sosirea la Hotel Madara.<\/div><div>\u2022Tarife nerambursabile: Unitatea de cazare poate aplica tarife nerambursabile. \u00cen aceste cazuri, plata efectuat\u0103 (integral\u0103 sau par\u021bial\u0103) nu se restituie \u00een caz de anulare sau neprezentare.<\/div><div>\u00a0<\/div><div>Dac\u0103 clientul solicit\u0103 factur\u0103 pentru plata avansului sau a \u00eentregii sume, acest lucru trebuie men\u021bionat la momentul rezerv\u0103rii \u0219i trebuie furnizate datele fiscale.<\/div><div>3. ANULARE SAU MODIFICARE<\/div><div>\u00a0<\/div><div>3.1. Rezervarea poate fi anulat\u0103 sau modificat\u0103 gratuit, conform condi\u021biilor tarifului ales, dar nu mai t\u00e2rziu de 2 zile \u00eenainte de sosire.<\/div><div>3.2. \u00cen caz de anulare tardiv\u0103, se percepe penalizare egal\u0103 cu contravaloarea primei nop\u021bi de cazare. Anularea trebuie f\u0103cut\u0103 prin linkul \u0219i parola din e-mailul de confirmare. Clientul prime\u0219te e-mail de confirmare a anul\u0103rii. Dac\u0103 nu poate utiliza linkul, trebuie s\u0103 contacteze Departamentul de Rezerv\u0103ri. Ramburs\u0103rile se fac pe acela\u0219i card\/cont folosit la plat\u0103.<\/div><div>3.3. Modific\u0103ri privind datele de sosire\/plecare, date de contact, comentarii sau tipul camerei \u00eentr-o rezervare confirmat\u0103 sunt posibile doar dac\u0103 plata se face la check-in \u0219i exclusiv prin sistemul online.<\/div><div>3.4. \u00cen caz de plecare anticipat\u0103, sumele nu se ramburseaz\u0103.<\/div><div>\u00a0<\/div><div>\u2e3b<\/div><div>\u00a0<\/div><div>4. CONDI\u021aII DE CAZARE<\/div><div>\u00a0<\/div><div>4.1. Ore de check-in \u0219i check-out:<\/div><div>\u2022Check-in: dup\u0103 ora 15:00<\/div><div>\u2022Check-out: p\u00e2n\u0103 la ora 11:00<\/div><div>\u00a0<\/div><div>Check-out \u00eent\u00e2rziat, atunci c\u00e2nd este posibil \u0219i aprobat de recep\u021bie, este taxat suplimentar:<\/div><div>\u2022P\u00e2n\u0103 la ora 18:00: tax\u0103 conform listei de pre\u021buri<\/div><div>\u2022Dup\u0103 ora 18:00: 100% din pre\u021bul caz\u0103rii pe noapte<\/div><div>\u00a0<\/div><div>4.2. Rezerv\u0103rile sunt p\u0103strate p\u00e2n\u0103 la ora 23:59 \u00een ziua sosirii. Pentru sosiri dup\u0103 aceast\u0103 or\u0103, f\u0103r\u0103 plat\u0103 par\u021bial\u0103 sau integral\u0103, este necesar\u0103 notificare prealabil\u0103 la recep\u021bie (e-mail sau telefon).<\/div><div>4.3. La check-in, oaspe\u021bii trebuie s\u0103 prezinte documente de identitate valabile. Datele sunt protejate conform legisla\u021biei privind protec\u021bia datelor \u0219i sunt utilizate doar pentru \u00eendeplinirea obliga\u021biilor legale din domeniul turismului.<\/div><div>Categoria hotelului este stabilit\u0103 conform legisla\u021biei din Bulgaria. Detalii despre facilit\u0103\u021bi: https:\/\/hotelmadara.com\/madara\/<\/div><div>5. LITIGII \u0218I RECLAMA\u021aII<\/div><div>\u00a0<\/div><div>5.1. Toate litigiile se solu\u021bioneaz\u0103 pe cale amiabil\u0103. \u00cen caz contrar, acestea se adreseaz\u0103 instan\u021bei competente din Bulgaria.<\/div><div>5.2. Dac\u0103, pe durata sejurului, se constat\u0103 ne\u00eendeplinirea serviciilor, clientul trebuie s\u0103 depun\u0103 imediat o reclama\u021bie scris\u0103 la hotelier \u0219i s\u0103 solicite dovad\u0103 de \u00eenregistrare a acesteia, pentru a permite m\u0103suri corective.<\/div><div>5.3. Clientul accept\u0103 c\u0103 desp\u0103gubirile datorate de Hotelul Madara Park nu pot dep\u0103\u0219i suma achitat\u0103 (\u00een cazul rezerv\u0103rilor par\u021bial pl\u0103tite) sau valoarea total\u0103 a rezerv\u0103rii (\u00een cazul pl\u0103\u021bilor integrale).<\/div><div>\u00a0<\/div><div><div>6. LIMITAREA R\u0102SPUNDERII<\/div><div>\u00a0<\/div><div>Niciuna dintre p\u0103r\u021bi nu r\u0103spunde dac\u0103 executarea contractului este \u00eempiedicat\u0103 de for\u021b\u0103 major\u0103, care nu putea fi prev\u0103zut\u0103 \u0219i nu depinde de controlul p\u0103r\u021bilor, cu excep\u021bia obliga\u021biei de plat\u0103. Pierderile sunt suportate de partea afectat\u0103. P\u0103r\u021bile trebuie s\u0103 ac\u021bioneze pentru a reduce consecin\u021bele negative. Clientul are obliga\u021bia de a notifica \u00een scris cealalt\u0103 parte \u00een termen de 7 zile de la apari\u021bia evenimentului.<\/div><div>\u00a0<\/div><div>\u201eMadara NF\u201d SRL nu r\u0103spunde \u0219i nu datoreaz\u0103 desp\u0103gubiri \u00een caz de:<\/div><div>\u2022Probleme legate de animale de companie nedeclarate sau cerin\u021be speciale neconfirmate \u00een scris;<\/div><div>\u2022Pierderea de valori, bani, documente sau alte bunuri l\u0103sate \u00een camer\u0103 sau \u00een alte spa\u021bii ale hotelului;<\/div><div>\u2022Completarea incorect\u0103 a formularului de rezervare de c\u0103tre client sau reprezentant;<\/div><div>\u2022Anularea par\u021bial\u0103 sau total\u0103 \u00een afara termenului de anulare gratuit\u0103, inclusiv imposibilitatea de sosire din motive personale, boal\u0103, angajamente familiale, schimb\u0103ri de plan etc.;<\/div><div>\u2022Defec\u021biuni tehnice ale unit\u0103\u021bii de cazare sau ale facilit\u0103\u021bilor utilizate de client;<\/div><div>\u2022Refuzul clientului de a utiliza servicii pl\u0103tite;<\/div><div>\u2022Cheltuieli cu m\u00e2ncarea \u0219i b\u0103uturile \u00een afara regimului contractat;<\/div><div>\u2022Epidemii, pandemii, probleme la frontier\u0103, interdic\u021bii sau recomand\u0103ri guvernamentale care \u00eempiedic\u0103 furnizarea serviciilor.<\/div><div>7. CORESPONDEN\u021a\u0102<\/div><div>\u00a0<\/div><div>Prin finalizarea rezerv\u0103rii, clientul accept\u0103 s\u0103 primeasc\u0103 un e-mail de confirmare, con\u021bin\u00e2nd informa\u021bii despre hotel, codul rezerv\u0103rii, detalii despre serviciile rezervate \u0219i instruc\u021biuni privind anularea sau modificarea prin sistemul online.<\/div><div>\u00a0<\/div><div>Versiunea original\u0103 \u00een limba bulgar\u0103 a acestor termeni a fost tradus\u0103 \u00een alte limbi. Traducerile au doar rol informativ \u0219i nu au valoare juridic\u0103. \u00cen caz de neconcordan\u021be, prevaleaz\u0103 versiunea bulgar\u0103.<\/div><div>\u00a0<\/div><div>Datele furnizate sunt protejate conform legisla\u021biei \u0219i pot fi utilizate sau transmise doar pentru respectarea cerin\u021belor legale. E-mailul sau telefonul declarat va fi folosit pentru coresponden\u021ba oficial\u0103 \u2013 facturi, notific\u0103ri, informa\u021bii.<\/div><div>\u00a0<\/div><div>Prin efectuarea unei rezerv\u0103ri la Hotelul Madara Park, clientul se consider\u0103 c\u0103 a citit \u0219i a acceptat prezentele termeni \u0219i condi\u021bii.<\/div><div>\u00a0<\/div><div>8. INFORMA\u021aII DESPRE COMERCIANT<\/div><div>\u00a0<\/div><div>\u201eMadara NF\u201d SRL<\/div><div>Adres\u0103: Varna 9007, sta\u021biunea Nisipurile de Aur, Hotel Madara<\/div><div>CUI: 103762811<\/div><div>Cod TVA: BG103762811<\/div><div>Administrator: Natalia Furnadzhieva<\/div><div>Adres\u0103 coresponden\u021b\u0103: Varna 9007, sta\u021biunea Nisipurile de Aur, Hotel Madara, C.P. 10<\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Termeni \u0219i condi\u021bii generale Termeni \u0219i condi\u021bii generale \u2013 Hotel Madara Park\u00a0Prezentele Termeni \u0219i Condi\u021bii generale reglementeaz\u0103 rela\u021biile dintre Hotelul Madara Park \u0219i oaspe\u021bii s\u0103i \u00een leg\u0103tur\u0103 cu serviciile furnizate.\u00a0Ace\u0219ti Termeni \u0219i Condi\u021bii generale se aplic\u0103 tuturor rezerv\u0103rilor efectuate de un client la Hotelul Madara Park, administrat de \u201eMadara NF\u201d SRL, CUI 103762811, cod TVA [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"wp_popup_display_lightbox":0,"wp_popup_suppress":"","wp_popup_trigger":"","wp_popup_trigger_amount":0,"wp_popup_disable_on_mobile":false,"_joinchat":[]},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Termeni \u0219i condi\u021bii generale\u00a0 - \u041f\u0430\u0440\u043a \u0445\u043e\u0442\u0435\u043b \u041c\u0430\u0434\u0430\u0440\u0430<\/title>\n<meta name=\"description\" content=\"Termeni \u0219i condi\u021bii generale\u00a0 \u2b50\u2b50\u2b50\u2b50\u2b50 \u0425\u043e\u0442\u0435\u043b \u041c\u0430\u0434\u0430\u0440\u0430 \u0417\u043b\u0430\u0442\u043d\u0438 \u043f\u044f\u0441\u044a\u0446\u0438. 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